iuck's Privacy Policy

Welcome to the iuck website and related services (collectively, the "Platform"). Protecting your privacy is our core responsibility. This privacy policy describes what information iuck collects, how it is used, with whom it may be shared, and how you can control your information.

1 Types of Information Collected

1.1 Information You Provide Directly

When you create an account, log in, or contact us on the iuck platform, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Documents required for identity verification (national ID card or passport)
• Transaction information — such as bKash, Nagad, Rocket, or Upay numbers (only when needed to verify transactions)
• Messages exchanged with the support team

1.2 Automatically Collected Information

When you use the platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system
• Your browsing activity and session information on the platform
• Information collected through cookies and similar tracking technologies
• Gaming history and a summary of betting activity

2 Purpose of Using Information

iuck uses the collected information for the following purposes:

• To complete account registration and identity verification
• To process financial transactions and ensure the security of deposits and withdrawals
• To operate and improve the platform's services
• To protect user security and prevent fraud
• To ensure responsible gaming and identify problematic gaming behavior
• To provide support services and maintain communication with users
• To meet applicable legal and regulatory obligations
• To identify and resolve technical issues on the platform

3 Information Sharing and Disclosure

iuck does not generally share your personal information with third parties. However, limited sharing may occur in the following cases:

3.1 Service Provider Partners

To operate the platform, we use trusted third-party services such as payment processing (bKash, Nagad, Rocket, Upay) and technology services. These partners receive only the information necessary to provide their respective services and may not use it for any other purpose.

3.2 Legal Obligations

If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, iuck may provide that information. In such cases, we will disclose only the minimum amount of information required by law.

3.3 Fraud Prevention

To protect the integrity of the platform and prevent money laundering or fraudulent activity, certain information may be shared with relevant authorities.

4 Cookie Policy

The iuck platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

4.1 Types of Cookies

• Essential cookies: Necessary for the basic operation of the platform. Used to maintain login sessions and ensure security.
• Functional cookies: Remember your preferences and settings so you get an improved experience each time you log in.
• Analytics cookies: Monitor platform usage and help improve the service.

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

5 Data Security Measures

iuck applies industry-standard technical and organizational measures to ensure the security of your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Secure server infrastructure and regular security reviews
• Restricted access — only authorized personnel can access personal information
• Payment information is never stored in full
• Regular security audits and vulnerability testing
• Data protection training for staff

6 Data Retention Period

iuck retains your information only for as long as necessary:

• Account-related information is retained while the account is active.
• Records of financial transactions are retained for a specified period in accordance with applicable laws and regulations.
• Even after an account is closed, certain information may be retained for fraud prevention and legal requirements.
• Support conversations are retained for a limited time to improve service quality.

7 Your Rights

As a user of the iuck platform, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information iuck holds about you at any time. This request can be made by emailing [email protected].

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. The support team will verify and make the necessary changes.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing.

8 Protection of Minors' Information

The iuck platform is intended only for those aged 21 and above. We do not knowingly collect personal information from minors. If we have any information belonging to a minor, we will delete it immediately. If you suspect a minor is using the platform, please notify us at [email protected].

9 Third-Party Links and Services

The iuck platform may reference third-party services, particularly in relation to payment methods. These third parties have their own privacy policies. iuck is not responsible for the data protection practices of these third parties. We recommend reading their respective privacy policies before using those services.

10 International Data Transfers

Your information may be processed on servers outside Bangladesh. Regardless of where your data is processed, iuck maintains the protection standards described in this policy and ensures appropriate security for your information.

11 Policy Changes

iuck may update this privacy policy as needed. Users will be notified of significant changes. Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: available 24/7 on the platform

Our support team is ready to assist in both Bengali and English.